extrawd Casino & Sportsbook Data Care and Protection

This page describes what we collect when you use extrawd and how we keep that data protected. We at extrawd process your personal information to operate our betting and gaming platform, verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with local regulations in your jurisdiction.

We keep your information secure and confidential. We do not sell or share your identity details with third parties outside our operational needs. This policy sets out what we collect, how we use it, how long we retain it, and what rights you have regarding your data on extrawd.

Service on extrawd is available only where local law permits. Your data is handled according to the regulations of the jurisdiction where you access our platform. If you have questions about how extrawd handles your information, contact our privacy team via the details at the end of this page.

Details

We collect different categories of information depending on how you use extrawd. Understanding these categories helps you know what we store and why.

What We Collect on extrawd

When you register an account, we ask for your email address, phone number, and identity document (ID card, passport, or equivalent). We use this information to verify your identity, prevent fraud, and comply with local regulations in your region. Your identity verification is mandatory before you can deposit or access games.

When you use extrawd to deposit, we collect your payment method details. If you fund via DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of the transaction from those providers. If you transfer funds via e-wallet, mobile banking, local payment, or online payment, we record your bank account and transfer reference. We do not store your card numbers or full bank credentials; payment processors handle that directly.

Info: We never ask for your password via email, phone, or chat. We never request sensitive payment details directly; all payment processing goes through secure external providers.

When you place bets on Liga 1, Piala AFF, Champions League, or other football markets, or when you play live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), we log your activity. This includes what games you access, bet amounts, outcomes, and timestamps. We use this data to settle your accounts, detect fraud, and comply with local gaming regulations.

We collect IP address, device type, and browser information when you access extrawd. This helps us identify unauthorized access, prevent fraud, and troubleshoot technical issues. We may log your activity during specific times (for example, during Idul Fitri, Idul Adha, or Imlek holiday periods when server load changes) to monitor platform stability.

How We Use Your Data

Identity verification and account security: We confirm your identity against government records and verify your age and residency status according to local law.
Payment processing: We use your payment details to process deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers, and to send withdrawals to your chosen method.
Fraud prevention and anti-money-laundering: We analyze transaction patterns to detect suspicious activity and comply with regulations in Jakarta, Surabaya, Bandung, Medan, and other supported regions.
Account settlement: We use your betting and gaming history to calculate winnings, losses, and account balances accurately.
Customer support: We access your account history to respond to your questions or disputes about bets, deposits, or withdrawals.
Platform improvement: We review aggregated (non-identifying) usage data to improve extrawd's interface, game selection, and payment options.

Third-Party Processors and Data Sharing

We share your information with trusted third parties only where necessary to operate extrawd. These include:

Payment providers (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment): We share your transaction details with these providers to process deposits and withdrawals. Each provider maintains their own privacy policy.
Identity verification services: We use third-party services to confirm your identity against government records. These services receive your name, ID number, and phone, but do not retain your data after verification.
Hosting and server providers: Our servers may sit outside your jurisdiction. Data is encrypted in transit and at rest.
Legal and regulatory authorities: We may disclose your information if required by law, court order, or local regulatory bodies investigating fraud or money laundering.

Note: We do not sell or share your personal information for marketing or advertising purposes. We do not authorize third parties to use your data for their own marketing.

Data Retention and Cookies

We retain your account data (identity, email, phone, payment method history) for as long as your account is active and for a period after closure to settle any outstanding bets or disputes. We retain transaction histories for at least five years to comply with local regulations.

We use cookies to recognize you when you return to extrawd and to remember your language preference and login status. Cookies are small text files stored on your device; you can disable them via your browser settings, though this may limit extrawd functionality. We do not use cookies to track you across other websites.

Policy

Our commitment to data protection is non-negotiable. The following principles guide how we handle your information on extrawd.

Your Rights

You have the right to access, correct, or request deletion of your personal data on extrawd. If you want to review what information we hold, update incorrect details, or ask us to delete your account and associated data, contact our privacy team. We will respond within fifteen business days. Account deletion removes your ability to access games and bets, though we may retain historical transaction data if required by law.

Data Security and Breach Notification

We encrypt all data in transit (HTTPS/TLS) and at rest (database-level encryption). Our servers are monitored continuously for unauthorized access. If we detect a data breach affecting your personal information, we will notify you by email within forty-eight hours and describe the nature of the breach, what information was accessed, and what steps we are taking.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, technology, or local regulations. We will notify you by email at least thirty days before material changes take effect. Your continued use of extrawd after such notice constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about how extrawd handles your data, or if you believe your privacy rights have been violated, contact us. Our support team is available via live chat during platform hours. You can also email our privacy team directly; we will respond to all privacy inquiries within five business days.

We at extrawd take your data security seriously. We remain committed to transparent practices, prompt responses to your requests, and protection of your personal information across all supported jurisdictions. Thank you for trusting us with your account information.