extrawdFrequently Asked Questions
Users joining extrawd ask about account setup, deposit and withdrawal methods, game participation, tier benefits, and security practices. This page addresses the questions we hear most often — from KYC verification steps to payment options available across Indonesia, to how our support team handles account concerns.
These answers cover account registration, payment methods including DANA, e-wallet, mobile banking, local payment and bank transfers via online payment, e-wallet, mobile banking, and local payment, game rules, and account controls. For questions about specific betting markets — Liga 1 odds, Champions League fixtures, live-dealer rules, or esports coverage — contact our support team directly. If you need to understand our full terms or legal position, read the terms and legal notice pages before registering.
Navigate by topic using the list below. Each section groups questions by theme, from account and KYC through payments and game participation. You can expand any question to read the answer. If something isn't covered here, our support team responds to email inquiries within business hours.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and loyaltyfootball betting, live-dealer tables, slots, esports markets, tier programme
- Security and account careaccount protection and controls
Read the answer to any question by clicking on it. Answers include concrete steps and named payment methods where relevant. For support beyond these topics, contact our team at the email address in the Support section below.
Account and registration
We require a valid national ID (KTP), proof of address dated within the last three months, and a photo of yourself holding your ID. Upload these documents via your account settings under Verification. Processing typically completes within one business day in Jakarta and other major cities. If your submission is incomplete, we'll notify you via email with details on what's missing. Verification is required before you can withdraw funds or access certain game categories.
On the login page, select "Forgot Password" and enter the email address linked to your account. We'll send a reset link to that email within a few minutes. Click the link, create a new password, and sign in. If you don't see the email in your inbox, check your spam folder. The reset link is valid for 24 hours. If you can't access the email address tied to your account, contact our support team with your registered phone number and ID details to verify your identity.
Before you bet on Liga 1 matches, place a live-dealer wager, or spin a slot game, read our game rules page. It covers football betting mechanics, live-table conduct, slot volatility, and esports market settlement. Review the terms page to understand deposit holds, withdrawal processing times, and account closure policy. You should also understand our geolocation restrictions — extrawd is available only where permitted by local law. Taking time to read these sections prevents confusion about rules and timelines.
Log into your account and go to Settings, then Preferences. From there you can update your preferred language, notification method, and email frequency. If you wish to pause your account temporarily, select Account Controls and choose Temporary Pause. Your account will remain inactive for the period you set — typically 7, 30, or 90 days. Pausing does not delete your balance; it simply prevents login and restricts access until the pause ends. At any time, you can contact support to adjust these settings or end a pause early.
Payments and transactions
Deposit minimums and maximums vary by payment method. DANA, e-wallet, mobile banking, and local payment typically accept deposits from our welcome offer to our welcome offer per transaction. Bank transfers via online payment, e-wallet, mobile banking, and local payment accept from our welcome offer to our welcome offer. online payment and e-wallet have similar ranges. Your account status and verification level may affect your personal limit. Check the deposit page within your account for your specific limits, or contact support if you need clarification on a particular method.
Yes, we support all four banks. mobile banking, local payment, online payment, and e-wallet transfers are accepted for both deposits and withdrawals. When you choose a bank transfer, we provide a unique account number to send funds to. Use that number in your bank's app or online portal, and funds typically arrive within 1–4 hours on business days. Withdrawals to these banks are processed similarly; we initiate the transfer within 24 hours, and your bank completes delivery. Bank fees may apply depending on your bank and account type, so check with mobile banking, local payment, online payment, or e-wallet directly.
Send inquiries to [email protected]. Include your registered email, account username, and a clear description of your question or issue. Support responds to payment-related questions, withdrawal status, deposit confirmation, and account access issues within 24 hours on business days. For urgent matters — such as a blocked account or a failed withdrawal — mention "urgent" in your subject line. We monitor email during business hours and aim to resolve common issues like deposit confirmation or payment method questions on the same day.
Withdrawals via mobile banking, local payment, online payment, and e-wallet typically arrive within 2–6 hours after we process your request. Bank transfers to mobile banking, local payment, online payment, or e-wallet take 1–4 hours during business days and up to 24 hours on weekends or Indonesian public holidays like Idul Fitri or Idul Adha. We process withdrawal requests within business hours; requests submitted after 5pm are queued for the next morning. Your bank or e-wallet provider may add additional time. If a withdrawal doesn't arrive after the expected window, contact support immediately with your withdrawal reference number.
Game rules and loyalty
Every wager you place on football markets, live-dealer tables, slots, or esports games earns loyalty points. Points accumulate toward tier advancement — from Bronze to Silver, Gold, and Platinum. Higher tiers unlock benefits like bonus cash-back, exclusive slots access, priority support, and special offers during major tournaments like Piala AFF or Champions League. Points do not expire as long as your account remains active. You can check your current tier and remaining points in your Account dashboard. Tier status is reset annually, but your loyalty history is preserved.
Our live-dealer tables offer blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from professional studios. Each table has a minimum and maximum wager — these are displayed before you join. Wagers are placed during a defined betting window; once the window closes, no new bets are accepted. Results are final once the dealer settles the hand. Multi-camera streams ensure transparency. Disconnections during a round do not cancel your wager; you remain liable for bets already placed. Review the live-dealer rules page for specific settlement conditions on each game type.
Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have a published Return to Player (RTP) percentage — the theoretical long-term payout rate. Individual sessions vary; a short session may return above or below the RTP. Payouts are determined by random number generation (RNG) and certified independently. Each spin is independent and unaffected by previous results. Slot bet sizes range from our welcome offer to our welcome offer per line or spin depending on the game. Maximum payout limits are shown in each game's info panel before you begin.
Football markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League are settled based on official match results. For esports, outcomes in Mobile Legends, Free Fire, and PUBG Mobile are settled based on tournament administrators' official declarations. Results are confirmed within 24 hours of the event conclusion. If a match or tournament is postponed or cancelled, wagers are typically voided and stakes returned unless the event is rescheduled and played within 30 days. Disputes over settlement are reviewed by our operations team; contact support with your bet ID to escalate.
Security and account care
We use industry-standard encryption (SSL/TLS) to protect login credentials and payment data. All transactions are logged, and you can review your account activity — deposits, withdrawals, and wagers — in your statement history. Enable two-factor authentication (2FA) via your Settings for additional security. We do not store full payment card details; payment processing is delegated to certified third-party providers. Regularly update your password and do not share login credentials with anyone. If you notice suspicious activity, change your password immediately and contact support.
Contact our support team at [email protected] with your registered phone number and full name, and provide a photo of your ID. Our team will verify your identity and help you recover account access or link a new email address. This process can take 24–48 hours depending on verification load. During high-volume periods around major football tournaments or holidays like Idul Fitri, processing may take longer. Once identity is confirmed, we'll grant access and allow you to update account contact details.
Yes, you can request permanent account closure by contacting [email protected]. Provide your registered email and account username. Your balance will be withdrawn to your linked payment method (mobile banking, local payment, online payment, e-wallet, or bank account) within 5–7 business days. Once closed, your account cannot be reopened. Any unclaimed loyalty points or promotional credits will be forfeited. We retain minimal account data for compliance and dispute resolution purposes. Account closure is final and irreversible, so consider whether temporary pause might suit your needs instead.
extrawd services are available only where local law permits. Access is geolocation-restricted; if you attempt to register from an unsupported jurisdiction, your account registration will be blocked. Verify your location during signup. If you travel outside the supported region, you will not be able to log in or place wagers until you return or confirm a supported address. We do not operate in jurisdictions where online gaming is prohibited. Users must comply with all local laws and regulations governing online betting and gaming in their region of residence.